This is an important one we know. And it's something we pride ourselves on. We try to dispatch new orders on the next business day after they come in. As a matter of pride for our warehouse, we make sure that your box of goodies is all packed up beau
You sure can. Whether it's time for a break, or you need to save a bit of cash, or just don't get through your delicious bottles quickly enough, we completely understand. That's why we've made it really easy for you to manage your settings. You can s
You bet they are!. A core belief of ours is No Planet, No Pinot. So we do everything we can to make our boxes as friendly on the environment as possible with recycled and recyclable materials, eliminating plastic where possible and using biodegradabl
Unfortunately at this time, you can't do this. We have to obey our warehouse safety standards and liquor license rules, which don't allow it. But it may become possible in the future, so keep an eye out.
It most certainly is!. You can choose to delay the dispatch of the box or gift email by adding a "hold-until-date" to you when purchasing your gift. There's a special field you can fill out. But if you're not sure how to do it, no problem at all, you
If there is a courier company you prefer, or your current one just isn't working out (e.g. they can't find the front door), then let us know and we'll do our best to help.Australian Members : We can give you a personal rule to always go with an alter
If anything goes wrong with your delivery (e.g. it gets damaged, lost in our couriers' network, or stolen from your front door, etc.), then just let us know via email, or by logging a ticket using the support button below. And we'll get on the case A
Australian Members :. We've got good news. We definitely do. Just enter the address, like you would your home address and we'll automatically send it off!. Sometimes the Post Offices have their own rules about wine, so we can't always predict exactly
If nobody's home to accept your delivery, depending on your delivery instructions, the courier should either leave it in a safe place out of the elements, or leave a calling card in your mailbox to instruct you how to re-arrange delivery or where to
In Australia we use Australia Post and Aramax (previously called Fastway). In the UK we use Yodel and DHL. They each have their own strengths and weaknesses, so we try to optimise for where they provide the quickest and highest quality service. So yo
They say there's no such thing as a free lunch!. Well we think this is pretty close - shipping is free for all orders that reach the paid bottle threshold. Otherwise, we charge flat rates:For Australia, it's $9, across the country.For the UK, it's £5
This is an important one we know. And it's something we pride ourselves on. We try to dispatch new orders on the next business day after they come in. As a matter of pride for our warehouse, we make sure that your box of goodies is all packed up beau